Members terms and conditions

Brand Orange membership is open to all businesses that have a positive connection with the Orange NSW region.

Member’s Responsibilities for all members:

Approvals, Insurances & Licences: It is the responsibility of members to have all necessary licences, insurance policies and statutory approvals required to operate their business in agreeance with any local, state and federal authorities and within the law.  Copies of these documents must be supplied to Brand Orange.

Promotion (online and printed): As a member of Brand Orange it is a requirement that you review your business listing on www.brandorange.com.auwww.visitorange.com.au and www.visitnsw.com.au to ensure it is up to date with accurate information by liaising with Brand Orange if amendments are required.  Brand Orange reserves the right to edit inaccurate or inappropriate information/images from these websites, or to remove a members listing from a website.  Brand Orange accepts no liability for inaccurate information or inclusion on any of these websites.

Membership fees are non-refundable

Members Responsibilities Code of Conduct:

The Brand Orange code of conduct outlines professional guidelines so the conduct of Brand Orange members will enhance the regions profile and contribute positively to the community, environment and quality of life.

By becoming a member you agree to be bound by the code of conduct and terms and conditions set below.

Brand Orange members are expected to:

  1. It is the responsibility of the member to ensure all contact details are up to date and alternative contact arrangements are in place.
  2. Act professionally and with high levels of duty of care, safety and concern towards other Brand Orange members, customers and the local government areas of Orange, Cabonne and Blayney.
  3. Deliver with integrity, all advertised products and services, meeting all legal responsibilities including trading only under a registered business name
  4. Speak and act respectfully and not denigrate or slander anyone or discriminate on the basis of race, gender, religious belief, sexual orientation or political persuasion
  5. Comply with the laws of Australia and ensure all contracts and terms of business are clear, concise and honoured in full, ensuring all dealings are ethical and fair
  6. Ensure claims in advertising and marketing a product or service are true, not misleading or exaggerated and are not negative about another member’s product or service
  7. Manage their business effectively and efficiently, enhancing the reputation of tourism within the local government areas Orange, Cabonne, Blayney and to respond and resolve customer complaints in a timely and courteous manner and to change business processes and policies when necessary
  8. Operate a safe, healthy and satisfying working environment for staff, customers and the public
  9. Manage their staff/employees fairly and equitably.  Consider environmental best practice guidelines, conserving water, energy and the natural environment
  10. Membership of Brand Orange is subject to review and acceptance by the Board or their authorised agent
  11. Ambassadors for the Orange region and help promote community understanding of the importance of the Brand Orange role as a vibrant contributor to the local economy
  12. Breaches of the Member’s Code of Conduct may result in suspension of membership and associated benefits including website listings and marketing support. Members have a right to address the Board should a breach be alleged against them.  It is understood that by submitting an application form you agree to follow the Member’s Responsibilities and the Members Code of Conduct
  13. It is compulsory that you agree to these terms and conditions when you purchase your Membership.  Membership and its benefits are not valid unless this is received.